Customer Support: 303-755-9011

  Technical Support: 877-602-9877

  Customer Support: cca@coloradochiropractic.org

  Support Email: cochirosupport@ce21.com

Solutions and FAQ

Getting Started


  • Can I stop & start On Demand programs at any time? Yes, for all On Demand programs, you may pause the viewing and even re-open the viewer (to resume at a later date/time or even location) and the platform will remember where you left off in your viewer progress. TO PAUSE: Hover your mouse over the video player and clicking on the pause icon in the lower left corner TO PLAY: Hover your mouse over the video player and clicking on the Play icon in the lower left corner
  • Can programs be viewed on mobile devices? Yes, mobile viewing is fully accessible on all iOS and Android devices via your mobile browser. For the best experience, we recommend downloading the CE21 Mobile app. The CE21 Mobile app can be download via the below links: Once the app is installed, log into the app using the same email and password you used to access the website.
  • Do I need special equipment / What are minimum specs needed to view programs? You can test your internet connection & system by clicking on this link (which will open a program viewer in a new tab). You should see a test video, hear audio and see a test PowerPoint slide. If you are having trouble with the test video buffering or not playing, please feel free to contact Customer Support for assistance. While viewing programs is compatible with a wide variety of operating systems, browsers and internet connections, below are some suggestions to better assure compatibility and a better viewing experience. If you are unsure on what browser and/or operating system you are on, you can click on this ​link (Windows 10 may show as Windows NT 10.0) ***Click on each panel section below to view the related suggested minimum system specs *** + OPERATING SYSTEM Windows Windows 7, 8, 8.1 & 10 are all supported. We recommend Windows 8.1 and above for the best compatibility and viewing experience. Mac OS Mac OS X 10.12 (Sierra), Mac OS X 10.11 (El Capitan), Mac OS X 10.10 (Yosemite), Mac OS X 10.9 (Mavericks), Mac OS X 10.8 (Mountain Lion), Mac OS X 10.7 (Lion) & Mac OS X 10.6 (Snow Leopard) are supported We recommend Mac OS X 10.9 (Mavericks)and above for the best compatibility and viewing experience. Close this section + INTERNET BROWSERS We support all major browsers including Google Chrome, Firefox Quantum, Internet Explorer, MS Edge, Safari and Opera We recommend the latest versions of Google Chrome and Firefox Quantum for the best viewing experience. Close this section + INTERNET CONNECTION Streaming programs require a minimum of 250Kbit/s of download speed in order to play without issue. Please click on this link to run a speed test to test your current Internet Connection. If your speed test results for Download are 0.30Mbps or lower you may want to contact your Internet Service Provider (ISP - such as Comcast, Spectrum, AT&T) to troubleshoot. Poor Results Good Results We recommend an internet connection download speed of 1Mbps for the best viewing experience. WIRED CONNECTION VS WIFI CONNECTION While WiFi routers have come a long way, a wireless connection is susceptible to more connection issues than a wired connection. Distance from the wireless router, walls, other wireless signals can all impact your connection. If you run into any performance issues in viewing a streaming program, we recommend switching to a wired connection. Please note that you typically will need to disable your wireless connection in order to confirm you are on a wired connection. We recommend a wired Internet connect with at least 1Mbps of download speed for the best viewing experience Close this section + CE21 MOBILE APP (Android / iOS) Our CE21 Mobile App allows you to view programs on the go (or at your desk!) and works via either your phones WiFi connection or by mobile 4G/LTE cell connection. Please note that downloading or streaming video on your phones cell connection (4G/LTE) may vary in quality depending on your location. Check your cell phone carrier if you are unsure on how much monthly bandwidth your plan includes. We recommend using the CE21 Mobile App on a WiFi connection for the best viewing experience Download the CE21 Mobile App Close this section + VIRTUAL ENVIRONMENTS (CITRIX) Watching through a remote desktop or virtual environment such as via Citrix can cause video playback issues or a lack of audio to be transmitted. Close this section
  • Can I purchase a program for another person? Yes! Our system allows users to purchase programs for their coworkers and colleagues. BUYING THE SAME COURSE FOR YOURSELF AND ANOTHER REGISTRANT In the "Registrant Confirmation" part of of the shopping cart, simply change the quantity of the course to match the number of total registrants desired and fill in the additional registrants email and name. SCREENSHOT BREAKDOWN Jane Doe is the Purchaser and will pay for the course on behalf of John Doe Jane Doe herself will be a registrant for the course "A Sample Program" John Doe will be an additional registrant on this course. Upon completing the order both Jane will receive an order confirmation and, along with John Doe, will receive an email with instructions on how to access their account and program. BUYING PROGRAM(S) ONLY FOR OTHERS If you are wanting to register a course for another person, simply select the, 'I am registering for someone else,' check box on the Registrant Confirmation portion of the Checkout process. SCREENSHOT BREAKDOWN Jane Doe is the Purchaser and will pay for the course on behalf of John Doe Jane Doe herself will not be a registrant for the course "A Sample Program" John Doe will be the lone registrant on this course. Upon completing the order both Jane will receive an order confirmation and John Doe will receive an email with instructions on how to access his account and program. If you need additional help, please reach out to customer support for assistance.

Account Support


  • I need to change/cancel/refund my course To request a change or refund to a program, please contact customer support. Phone Technical Support: 877-602-9877Email Support Email: cochirosupport@ce21.com

Technical Support


  • My video is stuck or has stopped playing Please try using the "Reload Video" button that is located at the bottom left corner of your program viewer. If you continue to run into issues, then you may want to try refreshing your entire viewer browser tab by going to the Help tab in the viewer and clicking on the "Reload Viewer" text at the top of this tab. If the issue continues, please reach out to customer support for further assistance.
  • I can see the video, but I can't hear anything (or very low audio) Please click on the "Reload Video" button located at the lower left corner of your program viewer, it looks like this: If you still are not hearing audio in your program - please see troubleshooting steps below: THE YOUTUBE TEST If there is very low or no audio coming through your program, please click on this link to open youtube.com in a new window and click on any video on the main page to confirm you are able to hear audio. This can confirm whether this lack of audio is an issue with your computer or within the program. I HEAR AUDIO ON YOUTUBE VIDEO BUT NOT IN MY PROGRAM! WINDOWS SYSTEM VOLUME There is a speaker icon next to the computer clock in lower right corner of screen on Windows computers. Right click your mouse on the audio Speaker Icon Click on "Open Volume Mixer" option VOLUME MIXER NOTE: You can resize the Volume Mixer by pulling the edge of the window so you can see ALL applications using audio on your computer. Confirm the Device (leftmost item) has volume slider pulled all the way to the top Confirm all audio icons under all applications are not muted. I DO NOT HEAR AUDIO ON YOUTUBE (OR VERY LOW AUDIO) VIDEO EITHER If you are not able hear audio on a YouTube video the issue is system-wide with your computer/device. External Speakers (Desktop or Laptop) Confirm speakers are plugged in and powered on. Confirm the volume is turned up on the speakers. Confirm that the speakers are plugged into the correct port on the back of the computer. Internal Speakers (Laptop) There often is a "mute" key on the keyboard for muting audio on laptops. Try clicking this and/or the volume UP key. VIRTUAL ENVIRONMENTS (CITRIX E.G.) / REMOTE DESKTOP Watching through a remote desktop or virtual environment such as via Citrix can cause video playback issues or a lack of audio to be transmitted. If the issue continues, please reach out to customer support for further assistance.
  • My video playback is stuttering, buffering, or playing poorly There are a couple main culprits that may cause streaming playback issues. We've found the following troubleshooting steps correct the vast majority of buffering or stuttering performance issues. Any option by itself may clear up the playback issues. TEMPORARY VIDEO PLAYBACK ISSUE If your video has stopped momentarily and this issue isn't occurring consistently, please click on the "Reload Video" button at the bottom left corner of your viewer. If a video playback issue consistently repeats - see below section. CONSISTENT VIDEO PLAYBACK ISSUE STEP #1: LOCK ONTO THE LEAST DEMANDING VIDEO STREAM You may be having intermittent issue with your Internet connection. This solution will lock you onto the lowest video stream that may smooth out your video playback experience. Hover your mouse over the video player Hover your mouse over the HD text at the bottom right of your video player Select "180" to lock your video onto the least demanding video stream. If video playback issues continue - move onto Step #2 below STEP #2: ​SWITCH TO AN ALTERNATE INTERNET BROWSER Your Internet cache in your browser may need to be cleaned/cleared out. If you are unsure on how to clear your browser cache, an alternate and quicker option is to try switching to a different browser than the one you're currently using to continue viewing the program. If you're on Internet Explorer or Safari - try switching to view the program on Google Chrome browser (or vice versa). Other popular browsers such as Opera and Firefox are compliant with program playback. Switching to a different Internet browser to resume playback resolves the vast majority of playback issues. If playback issues continue, then please reach out to customer support for further assistance.
  • What is an On Demand? The On Demand is a streaming program that allows you to watch at your convenience. This program type can be: Paused Rewatched (as many times as ou desire) Watched in sections on multiple days/devices In short, you have full control on whether you wish to watch the On Demand in one sitting or whether you want to watch sections on multiple days. The Program Viewer will remember your location in the video so you can watch at work and resume where you left off at home!

Live Event Support


  • Questions about your Live Event? If you have any questions concerning a Live Event, please contact Colorado Chiropractic for assistance. Phone: 303.755.9011 Email: cca@coloradochiropractic.org

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